Returns & Exchanges
We hope you are delighted with your Kiki McDonough purchase; however, if you are not entirely satisfied, you may return your jewelry within 14 days of receipt for a full refund or exchange. Please ensure all items remain in their original packaging with the security seal intact to qualify for a return.
Request a Return
Contact our dedicated client care team via email to request a Return Merchandise Authorization (RMA) number and receive your prepaid shipping label.
Secure Your Package
Carefully place the jewelry in its original Kiki McDonough presentation box and secure it within a protective shipping carton along with your original invoice.
Dispatch the Item
Affix the provided prepaid label to the exterior of the package and drop it off at your nearest authorized courier location, ensuring you obtain a proof of postage receipt.
Quality Inspection & Refund
Once our workshop confirms the item is in its original, unworn condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing